Chiropractic is a health care profession, which helps you restore balance to your body, allowing your spine and nervous system to heal itself without the use of drugs or surgery
At Naturally Chiropractic, everyone in our team is committed to providing exemplary Chiropractic care in a fun, relaxed and educational environment and we look forward to sharing this with you.
If you need to contact us about a complaint, please write to us at the address below, or you can use this form.
What we value above all else, is your satisfaction in our service. As such, whilst thankfully it is rarely required, we wish to take this opportunity to outline our procedure to address any concerns or complaints you may have in the future. We advise that you maintain a copy of this information with all other paperwork we provide.
Our complaints procedure involves 4 stages. Should the first stage fail to resolve your complaint, you will be referred to the next stage.
Chiropractic made simple
1
Initially we will ask you to address your concerns in writing to your chiropractor – Estelle Zauner-Maughan or Joanne Clifford – who will attempt to address the issue to your complete satisfaction by speaking to you as soon as possible. If you would find it too difficult or uncomfortable speaking directly to your chiropractor, the appropriate step is to refer to the next stage. However, we hope that most clients will feel able to talk through concerns directly with their chiropractor after setting out the complaint in writing.
2
Should this be unsuccessful, or should you feel uncomfortable dealing with your chiropractor for any reason, we will refer you to our Practice Manager, Rosalind Johnson, or another Chiropractor should the issue require specific Chiropractic knowledge.
3
If a satisfactory outcome is not available via these avenues we will direct your concerns to our professional association – The United Chiropractic Association. The UCA can be contacted by writing to the ‘Peer and Ethics Committee’ at Unit 57, Basepoint Centre, Metcalf Way, Crawley, West Sussex RH11 7XX or by telephone on With these 3 stages, if the complaint is upheld, consideration will be given to redress your concerns. The outcome of any of those 3 stages will be confirmed to you in writing.
4
Finally should the issue not have been resolved via any of these avenues, you can pursue a formal complaint to the General Chiropractic Council (GCC), the regulatory body of the Chiropractic Profession at 44 Wicklow Street, London WC1X 9HL.
Should you consider contacting the GCC it is important to recognise that this represents a serious matter for the Chiropractor and a significant commitment from yourself. The GCC regulate Chiropractors and consider allegations of unacceptable professional conduct or incompetence. Thus this complaints process would be centred around the appropriate intervention for the Chiropractor if the case against him is found proved. Unlike our internal complaints stages and the UCA stage the GCC have no jurisdiction to award you compensation although they will meet your expenses for attending a hearing in London.
The proceedings are formal like in a court of law. You will be asked to write a detailed letter of complaint (The GCC will be reluctant to pursue an anonymous complaint), they will ask you to see their solicitor and swear an affidavit, they will then ask you to attend at a hearing in London a number of months later and give formal evidence at a tribunal where you will be cross examined by a defence advocate and probably questioned by members of the tribunal.
If the GCC find a case against the chiropractor is proved, the only options available to them will be to admonish the Chiropractor, impose a conditions of practice order, a period of suspension or to strike the Chiropractor from the register.
We hope that you feel you will never need to utilise these procedures and look forward to an exciting journey toward greater health and function.
Naturally Chiropractic: 1a St Oswins Place, Tynemouth NE30 4RQ • 0191 259 6777 • info@naturallychiropractic.co.uk • PRIVACY • HOME
